ARE YOU HITTING 95% CASE ACCEPTANCE?
IT'S TIME TO FIND YOUR TRUE CASE ACCEPTANCE RATE!
WHAT'S YOUR CASE ACCEPTANCE RATE?
We could hardly believe it when Office Manager/Treatment Coordinator told us her Florida practice achieved a 99% case acceptance rate. When we asked her how she does it, she said simply, "We teach them, we don’t tell them.” What she means is she uses questions, a lot of listening, and re-affirmation to educate patients about their oral health. The benchmark we like to see is 95%, and even that goal is a struggle for many practices. By adjusting your language and taking a less “directive” approach, you’ll hear more patients talk themselves into the treatment they realize they need. See if this video reflects the language your team uses in your practice! For more practice improvement strategies, visit us at www.compassdps.com.